Inbound

Inbound calling incorporates all services which we provide when your customers call.

We take the calls and answer questions, for example, regarding products and services, we deal with complaints, give technical support or registerInbound calling incorporates all services which we provide when your customers call. We take the calls and answer questions, for example, regarding products and services, we deal with complaints, give technical support or register calls for a telephone quiz.

This means your customers can always contact your company, a key part of your customer relationship managament (CRM).

• The service hotline

  We maintain your service hotlines and process the incoming calls quickly, friendly and efficiently.

  Trained telefon marketers (Call Center Agents) inform and advise the caller on your behalf and according to your instructions. Each and every agent is trained intensively in his specific field.

  Direct Line answers the telphone for you.
  You concentrate on your core business.

• The Support Hotline

  Both you and your customer have experienced it : a technical problem brings work to a standstill. Someone calls needing technical help…and ends up being placed on hold.

  The consequences are customer frustration and discontent. This can be avoided.

  Give your customers the feeling that they can always turn to you in the face of trouble. Give us the job of support and troubleshooting.

  Direct Line sorts out the problems.
  You show your service-friendly smile.

• The Info Hotline

  Your customers wish to enquire about general information, such as opening times, correspondence partner, prices or delivery terms.

  You wish to take this burden from your specialists.

  We take care of the standard questions, leaving your specialists to concentrate on the specifics.

  Direct Line gives the basics.
  The specifics come from yourtrained personnel.

• The Order Hotline

  The possibility of being able to order on any day at any time has a positive effect on your turnover. Give your customers this possibility, without having additional personnel costs.

  Whether it is taking orders, direct response to TV advertising or ticket reservation, you can place round the clock customer care in the hands of professionals.

  Direct Line is always there for your customers.
  You can focus your attention elsewhere.

• The Event Hotline

  We contact your customers and ask if they wish to accept your invitation. At the same time we ascertain all required information from your participants.

  All the most important information regarding your planned event can be called upon through an event hotline, such as travel directions, accommodation, possibly even information about lost and found goods after the event.

  Direct Line takes care of your exhibition.
  You take care of your guests.