• In troubled times

    The Safe Haven

  • competence

    For 26 years

  • A question of tact

    outbound telephony

  • More than you expect

    our service


Inbound telephony includes all the services we provide when your customers call us.


Outbound telephony includes all the services we provide when we call your customers.

Specialist in telephone marketing
& customer management

A professional call center for 26 years

Direct Line is your competent partner from Hamburg for professional telephone marketing . Our company was founded in 1995 by Matthias Malik and has since made a name for itself in the industry. The team currently includes around 250 qualified and experienced call center agents full-time.

Via our subsidiary Direct Leads, we generate qualified OPT-IN addresses for new customer projects, because these form the basis for a successful campaign. Our agents are continuously trained and therefore have the competence and the experience to represent the concerns of our customers optimally. We give your goals a voice!

The safe harbor

In troubled times

Anyone can make calls? Of course, that’s not true. Customers can only be won over if they know which arguments make the difference, and if they are passionate about good service. With Direct Line you are in the best hands in this regard, because we combine target-oriented telephone marketing and innovative IT knowledge with Hanseatic-commercial principles to create a wide range of services that we offer you this website.

Flat hierarchies, open communication and partnership ensure a pleasant and professional work atmosphere at Direct Line. Our subsidiary Direct Job also provides us qualified agents who receive regular internal and external training.

Outbound telephony

A question of the tip of your finger

Professional competence, experience and the necessary sensitivity in dealing with potential customers on the phone are the prerequisites for a successful campaign.

Our outbound telephony includes all services! We call your customers on your behalf and inform them about new products or services, for example, we qualify the address for a planned mailing campaign or sound out targeted purchase interests. At the same time, we bring your customer database up to date.

Successful acquisition can be that easy.

Competence for 26 years

We offer our customers holistic solution concepts.

You benefit to a large extent from our extensive experience in the areas of B2B and B2C. Together with you, we want to lay the foundation for continued dynamic growth and a successful market presence. We look after customers from a wide variety of industries and make sure that their customers are given the best advice and information about the latest offers.

In addition to existing customer care, acquisition of new customers is one of our strengths. In addition, we are also active in the charity area and recruit new donors or win back former donors every day. We are also happy to take over the planning and organization of appointments for sales representatives for you.

Our service

More than you expect

Upon request, we can also take on accompanying measures for your marketing campaigns in order to increase their impact

Our experts coordinate and control the entire campaign process for you and thus ensure that time and friction losses between the various service providers are effectively avoided.

Drive your business
growth with you

For us, your customers are the be-all and end-all.

The insurance industry occupies a large field, in which we support, upgrade and advise existing customers for well-known insurance companies. We take care of your customers for you, so that they are not only informed and advised about the latest offers, but can also quickly and easily take care of a direct deal on the phone.

The acquisition of new customers is also a large field of activity of Direct Line. Through our subsidiary, the Direct Leads, we can obtain top addresses for desired projects from our own hands. Our other subsidiary, Direct Job, also supports Direct Line. She provides us with qualified employees who are trained internally and externally in order to fully prepare and adapt to your wishes and the project.

Send message

Feel free to contact us at any time

Bewerben Sie sich jetzt