Direct Line Marketing und Kommunikation GmbH



	Technical Details

You can constantly be assured that we fulfill all technical requirements, enough for even the most complicated of tasks. 300 employees and the most modern technical equipment give this assurance.

We place great emphasis on the security of your data. If required, we can encrypt our data transfer. All files are protected from mailicious third parties by our firewall and are our backup system ensures security against loss or destruction of data.

Our technology at a glance

System outage contingency via fibre-optic cables
CRM Software in custom development
Optimised client reporting through the integration of TT-Call
Software supported dialer with CRM connection
TK system with ACD
   - eMail
   - Fax
   - Telephone
TK System from the Siemens HiPath 4000 series
Full CTI functionality at the agents workspace
600 alternating lines (20 PMX)
Inbound Front/Backoffice solution
Caller List with costing possibilities
Over 200 workstations with Internet Access
Seperate Inbound/Outbound zones
Automatic eMail responses

Press (German Language)

Direct Line AGB

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Direct Line Broschure

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Berliner Morgenpost
Karrierechancen

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Call Center Profi
Ausgabe Feb. 07

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Hamburger Abendblatt
Führungsnachwuchs für
Callcenter

Führungsnachwuchs für Callcenter

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Hamburger Abendblatt
Umfrage unter den grössten
Hamburger Unternehmen
(Platz 135 Direct Line)

Umfrage unter den grössten Hamburger Unternehmen (Platz 135 Direct Line)